Digital Download Info Sessions - IST 613 Draft Rubric - Elizabeth Hines

Indicators	Beginning	Developing	Exemplary	Data Source
Info session attendance	0-3 patrons drop by each session	4-10 patrons drop by each session	More than 10 patrons drop by each session	Observation; Attendance logs
Patron satisfaction with service	Less than 10% of participants find the info sessions helpful	10-50% of participants find the info sessions helpful	50-75% of participants find the info sessions helpful	Exit interviews, Follow-up survey
Increased digital download literacy	Less than 10% of participants download digital items at home	10-25% of participants download digital items at home	50-75% of participants download digital items at home	Follow-up survey, Anecdotal
Digital download usage	Less than 10% increase in number of digital items being downloaded each month	10-25% increase in number of digital items being downloaded each month	More than 25% increase in number of digital items being downloaded each month	Usage statistics
Interest in other educational programming	Less than 10% of participants report interest in other library services	10-25% of participants report interest in other library services	More than 25% of participants report interest in other library services	Follow-up survey; Enrollment logs
New library members	Less than 10% of non-users who attend an info session become library members	10-25% of non-users who attend an info session become library members	25-50% of non-users who attend an info session become library members	Exit interviews; Library membership records