Number of reference transactions at the both reference locations remains at current levels.
No notable grown among target groups.
|Marginal increase in the number of reference transactions. Some growth among target groups.
|10% percent improvement over present levels. Increase in use among target groups.
|Mostly directional questions about the library, with few reference questions.
|Mostly quick reference questions with some specific science questions.
|Mostly Science questions, with some general and quick reference questions, little in the way of directional questions.
|Interest level at the library
|Potential Patrons unsure about the purpose or disinterested in reference help.
|Minimal interest in why reference librarians are doing at the library, but few reference questions asked.
|Patrons appreciate the new location and like the service, find it convenient and helpful. Repeat customers and word of mouth draw new patrons.
|Overworked and demoralized. Librarians are unsure whether the project is worth the effort. Staff struggles to balance work load with extra reference hours.
|Tentative optimism. Librarians work to adjust to new location, make new contacts. Some transactions
|Committed and motivated, Librarians show a high level of professionalism at the desk while juggling their office work at the library
|Feedback at the team meetings.
|College Staff access Reference resources, mediating for Faculty, but do not use the reference desk.
|College Staff tentatively approach the library location, express interest in the service.
|Reference Librarians are aware of the information needs of College Staff and tailor resources specifically for their use.
|Focus groups, Informal interactions with Reference Librarians.
|Awareness of Reference Resources
|Students, Faculty and College staff unaware of the library’s Reference Resources
|Students, Faculty and College staff can identify some reference resources (databases, journal collections).
|Students, Faculty and College Staff can articulate how reference librarian can help them.
|Interviews, Surveys, Focus Groups
|Faculty stop by the library Reference location out of curiosity
|Faculty stop by the library Reference desk to ask about library resources or ask a reference question
|Faculty invites reference librarians to collaborate and commit to referring students that need reference help.
|Students do not seek reference help.
|Students seek help only after failing to find what they need on their own.
|Students seek reference help at the start of their writing process
|Interviews, Student feedback