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Aquabrowser - iSchool Student - Jocelyn Clark

Indicators Needs Work Beginning Developing Exemplary Data Source
User Satisfaction User reports of dissatisfaction increase. Users report they are pleased but still uncomfortable with the new interface. Users report they are comfortable with the new interface. Users report they are very pleased with the new interface. User Feedback
Electronic Database Usage Usage decreases Usage remains the same Usage slightly increases Usage greatly increases Usage statistics
Transfer/Hold requests Usage decreases Usage remains the same Usage slightly increases Usage greatly increases Usage statistics
Aquabrowser Usage Limited to no Usage Usage slightly increases Usage moderately increases Usage greatly increases Usage statistics
User Technical Assistance Requests for help with catalog greatly increase Patrons request help with new catalog rather than use the old interface. Compared to before implementation, requests for assistance have decreased Requests for technical assistance greatly decrease and most requests are for advanced searches Staff Feedback
Number of Patrons Accessing off-site Decreases Remains the same Slight Increase Large Increase Usage Statistics
Internal Technical
Support
High level of technical services required Moderate Level of services required Low level of services required Minimal technical services required beyond maintenance Systems administration staff feedback