Indicators | Beginning | Developing | Exemplary | Data Source |
---|---|---|---|---|
Transactions | 0 – 4 reference transactions per week. | 5 – 7 reference transactions per week. | 8 + reference transactions per week. | Transaction Logs |
User Satisfaction | Students, faculty and staff report they are “dissatisfied” or “very dissatisfied” with reference transactions. | Students, faculty and staff report they are “neutral” about reference transactions. | Students, faculty and staff report they are “satisfied” or “very satisfied” with reference transactions. | User Surveys |
Training | Librarians report they are “uncomfortable” or “very uncomfortable” with providing virtual reference service. | Librarians report they are “neutral” about providing virtual reference service. | Librarians report they are “comfortable” or “very comfortable” with providing virtual reference service. | Post-Training Surveys |
Technology | Between 75 % and 100 % of transactions a week report dropped calls or technical difficulties. | Between 25 % and 74% of transactions a week report dropped calls or technical difficulties. | Between 0 % and 24% of transactions a week report dropped calls or technical difficulties. | System Transcripts |
Electronic Resources | 0 – 50 hits on electronic resources a week. | 50 – 100 hits on electronic resources a week. | 100 + hits on electronic resources a week. | Systems Analysis Logs |