Online Resource Channel - IST 613 - Amy Lafleur

	Unsatisfactory Performance	Satisfactory Performance	Excellent Performance
Patron Knowledge of Service	25% or less of patrons surveyed are familiar with service	50% of patrons are familiar with service	75% of patrons are familiar with service
User Satisfaction with Service	25% of users satisfied with service	50% of users satisfied with service	75% of users satisfied with service
Regular Users of Services	25% of patrons surveyed use service at least several times per month	50% of patrons surveyed use service at least several times a month	75% of patrons surveyed use service at least several times a month
Average video views	Fewer than 50 average video views in selected time frame	At least 100 average video views in selected time frame	At least 250 average video views in selected time frame
% of users whose lives were positively affected by resource	25% of users	50% of users	75% of users