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Online Resource Channel - IST 613 - Amy Lafleur

  Unsatisfactory Performance Satisfactory
Performance
Excellent Performance
Patron Knowledge of Service 25% or less of patrons surveyed are familiar with service 50% of patrons are familiar with service 75% of patrons are familiar with service
User Satisfaction with Service 25% of users satisfied with service 50% of users satisfied with service 75% of users satisfied with service
Regular Users of Services 25% of patrons surveyed use service at least several times per month 50% of patrons surveyed use service at least several times a month 75% of patrons surveyed use service at least several times a month
Average video views Fewer than 50 average video views in selected time frame At least 100 average video views in selected time frame At least 250 average video views in selected time frame
% of users whose lives were positively affected by resource 25% of users 50% of users 75% of users