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Small Business Service - IST 613 Draft Rubric - Alexander Carver

  Beginning Developing Successful Data Source
Small Business Reference Questions Reference Librarians handle 0-5 small business questions a month Reference Librarians handle 6-11 small business questions a month Reference Librarians handle 11+ small business questions a month Service Operating Data Capture



 
Business Database Usage Business Databases will have an average access rate of <5 unique IPs per month. Business Databases will have an average access rate of 5 -10 unique IPs per month. Business Databases will have an average access rate of >=11 unique IPs per month. Service Operating Data Capture



 
Small Business Hopefuls (SBH) Attitude 25% more* SBH's will report that starting a business is possible 50% more* SBH's will report that starting a business is possible 75% more* SBH's will report that starting a business is possible Surveys, Customer Comment Capture, Interviews



 
Small Business Owner (SBO) Attitude 25% more* SBO's will rate the library as "very helpful to my business."  45% more* SBO's will rate the library as "very helpful to my business."  60% more* SBO's will rate the library as "very helpful to my business."  Surveys, Customer Comment Capture, Interviews



 
Social Media Network Small Business email list includes 0 - 20 email addresses. Small Business Facebook page has >=10 followers. Small Business email list includes 20-60 email addresses. Small Business Facebook page has 10-25 followers. Small Business email list includes 60+ email addresses. Small Business Facebook page has 25+ followers Service Operating Data, Employee Interviews



 
*Aligned to the baseline of patrons before participating in the service.