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Library Service Type - IST 613 Draft Rubric - Amanda Van Fleet


Indicators Beginning Developing Exemplary Data Source
Transactions 25 or so chats per month 50 chats per month 80 chats per month Transcipts
Technology Less than 25% disconnection/tech issues Less than 15% disconnection/tech issues Less than 5% disconnection/tech issues Transcripts
User Satisfaction Mostly negative responses Neutral or unphased responses Mostly positive responses Survey/Transcripts
Awareness Less than 50% of students are aware of the service Less than 75% of students are aware of the service More than 80% of students are aware fo the service Survey
Average Usage Students never use the service Students ask 1 questions a month Students ask at least 1 question a week Survey/Transcripts
Screen Sharing Students never use the service Students ask to try the service now and then Students ask to use the service at each session Transcripts