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Text Messaging Reference Service - IST 613 Draft Rubric - Marianne Reddin Aldrich

Text messaging reference service Rudimentary Successful  Exemplary Measured by
community members use the service at least 100 reference transactions per year at least 300 reference transactions per year at least 500 reference transactions per year automated counts
students are satisfied with with the service In choosing from a range of answers including "very happy," "happy,"  "mixed feelings," unhappy", and "very unhappy"
at least 60 percent of student users choose "happy" or better, and no more than 15 percent of users choose "unhappy" or worse.
In choosing from a range of answers including "very happy," "happy,"  "mixed feelings," unhappy", and "very unhappy"
at least 80 percent of student users choose "happy" or better, and no more than 10 percent of users choose "unhappy" or worse.
In choosing from a range of answers including "very happy" "happy,"  "mixed feelings," unhappy", and "very unhappy"
at least 90 percent of student users choose "happy" or better, and no more than 3 percent of users choose "unhappy" or worse.
student surveys
students refine their research multiple reviewers agree that at least 10 percent of student users refined their research process during the reference interview multiple reviewers agree that at least 20 percent of student users refined their research process during the reference interview multiple reviewers agree that at least 25 percent of student users refined their research process during the reference interview transcript analysis
students explore new information resources multiple reviewers agree that at least 20 percent of student users used a new information resource during or immediately after their experience multiple reviewers agree that at least 30 percent of student users used a new information resource during or immediately after their experience multiple reviewers agree that at least 40 percent of student users used a new information resource during or immediately after their experience transcript analysis