User experience |
10% first-timers complete basic program. Improved language literacy expressed in general conversation skills. |
40% complete basic program; 15% complete advanced. Improved language literacy expressed in reading and writing skills. |
90% complete basic; 75% complete advanced. Language literacy attitude changes reflected in 50% participating in book clubs and conversation groups. |
Pre & post course surveys; ESL tutor reviews. |
Staff training
|
75% aware yet disinterested; after staff training event, 15% complete basic program. More culturally aware, with general conversation skills. |
75% complete basic program; 45% complete advanced. 75% staff engaging language learners. |
100% complete basic program; 75% complete advanced; 100% staff aware of Language Lab service, sensitively discussing and/or engaging users. |
Pre & post training surveys; feedback; self-assessment e-portfolios. |
Facility/budget |
Prior under-utilized computer room 25% filled to capacity. |
75% filled to capacity. |
Non- and for-profit groups pay to book space (e.g., college alumni travel clubs). |
Registration & reservation logs; accounts receivable. |
Technology |
50% access of basic & advanced levels of web-based Mango in five languages. |
75% access of basic & advanced levels, in ten languages. |
100% access of basic & advanced in 20 languages; 25% access of more than one language per user. |
Registration logs; system data. |