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New Web Enabled LMS- IST 613 Draft Rubric - Carolyn Brennan

  Poor Developing Meets Expectations Exceeds Expectations
Website Visits Library website hits decline steadily. Library website hits remain static. Library website hits increase by 5% Library website hits increase by 10% or more
Technology Awareness Patrons are unaware of / don't use the new OPAC and web services. Patrons are aware of new OPAC and Web Services but do no use them. Patrons access new OPAC and web services regularly for library functions (holds, renewals, etc). Patrons develop new information seeking behaviors based on access to new online library services.
Patron Satisfaction Patrons find the New OPAC difficult to use/ prefer old system. Patrons struggle to use new OPAC, but are adjusting. New OPAC is easy and efficient for patrons to access, education for using new system provided. Patrons regularly use the new system and increasingly participate in additional library programming.
Total Patron Increase Rate of New Library cards issued stays the same or decreases. Small total new patron increase based on new services, a few former non-users become patrons. Library non-users become active patrons.  3% increase in new library cards issued Library non-users become active patrons.  5% or more increase in new library cards issued.