Website Visits |
Library website hits decline steadily. |
Library website hits remain static. |
Library website hits increase by 5% |
Library website hits increase by 10% or more |
Technology Awareness |
Patrons are unaware of / don't use the new OPAC and web services. |
Patrons are aware of new OPAC and Web Services but do no use them. |
Patrons access new OPAC and web services regularly for library functions (holds, renewals, etc). |
Patrons develop new information seeking behaviors based on access to new online library services. |
Patron Satisfaction |
Patrons find the New OPAC difficult to use/ prefer old system. |
Patrons struggle to use new OPAC, but are adjusting. |
New OPAC is easy and efficient for patrons to access, education for using new system provided. |
Patrons regularly use the new system and increasingly participate in additional library programming. |
Total Patron Increase |
Rate of New Library cards issued stays the same or decreases. |
Small total new patron increase based on new services, a few former non-users become patrons. |
Library non-users become active patrons. 3% increase in new library cards issued |
Library non-users become active patrons. 5% or more increase in new library cards issued. |