• home
  • about
  • updates
  • publications
  • press
  • contact
  • rubrics
  • forum
  • training
  • results
  • closing the loop

Law School Paging Services - IST 613 - Jim Thomas

Indicators Beginning Developing Exemplary Data Source
Usability Requesting 1 item from 1 other campus library (minimum 20 minutes saved); 0% to 60% of requests are proper requests (non-law library materials, items not already checked out, etc.) Requesting multiple items from 1 other campus library (minimum 20 minutes saved for first item plus 3 minutes for each additional item); 60% - 90% of requests are proper requests Requesting multiple items from multiple campus libraries - 20 minutes saved for first item per campus library plus 3 minutes for each additional item per library; More than 90% of requests are proper requests  Knowledge Tracker  Software Reports;
Staff Observation
Repeat Users Less than 10% repeat users within 2 months 10 - 30% repeat users within 2 months 30% or more repeat users within 2 months Knowledge Tracker Software Reports
Service Awareness Known by less than 10% of law library users (primarily the specifically targeted users) Known by 10 - 75% of law library users Known by more than 75% of law library users Survey
Service Delivery Paged Items returned within 2 business days and user notified by email Paged Items returned within 1 business day and user notified by email Paged Items returned same business day and user notified by email Knowledge Tracker  Software Reports
User Satisfaction Positive feedback from less than 20% of users Positive feedback from 20% - 50% of users; users prefer paging material over accessing material digitally or personally retrieving material Positive feedback from greater than 50% of users; users page materials for course work and pleasure reading User Feedback; Survey; Staff Observation
Participation Less than 10% of law library population using the paging service; Less than 5% of users have used multiple services (Scan and Delivery, ILL) 10% - 40% of law library population using the service; 5% to 20% of users have used multiple services More than 40% of law library population using the service; More than 20% of users have used multiple services Knowledge Tracker Software Reports;
Staff Generated Reports