Indicators | Beginning | Developing | Exemplary | Data Source |
Increase in digital literacy (current usage statistics are used as a baseline) | Less than 20% of patrons can operate e-book readers with the library website | 20% of patrons can operate e-book readers with the library website | 80% of patrons can operate e-book readers with the library website |
Survey, Librarian observation |
User Satisfaction | Less than 10% of patrons find the service helpful | 10% of patrons find the service helpful | 60% of patrons find the service helpful |
Survey, Librarian observation |
E-books borrowed (current usage statistics are used as a baseline) | Less than 10% increase in borrowed e-books | Increase of 10% in borrowed e-books | Increase of 30% in borrowed e-books | Survey, Circulation statistics |
New e-books requested (current usage statistics are used as a baseline)Survey, Circulation statistics | Less than 5% increase in request for e-books by email and in-person suggestions | Increase of 5% in request for e-books by email and in-person suggestions | Increase of 25% in request for e-books by email and in-person suggestions | Survey, Librarian observation |
Quality of patron interaction | Less than 5% increase in suggestions for the service by email and in-person | Increase of 5% in suggestions for the service by email and in-person |
Increase of 20% in suggestions for the service by email and in-person |
Survey, User feedback |
Instructional Video/Library website usage Increase in new patrons (Current usage statistics are used as a baseline) |
Less than 1,000 total video views and less than 5% increase in unique visitors to library website Less than 5% increase in non-users applying for library membership |
At least 1,000 total video views and an increase of 5% in unique visitors to library website Increase of 5% in non-users applying for library membership |
At least 10,000 total video views and an increase of 15% in unique visitors to library website Increase of 20% in non-users applying for library membership |
Website page counter, YouTube statistics Survey, Library records |