Indicators | Beginning | Developing | Exemplary |
Circulation Stats | Circulation numbers remain low, with less than 15 OverDrive files being checked out per month and no MP3 players being borrowed. Playaways are borrowed in limited numbers. | Circulation increases, with less than 30 OverDrive files being checked out per month and several MP3 players borrowed at a time. Playaway checkouts increase. | Over 30 OverDrive files are checked out per month, and the MP3 players are continually circulating with constant holds. Playaway checkouts remain strong. |
Staff Technology Comfort | Staff members have not yet had digital audio training and are likely uncomfortable assisting patrons with it. | Most staff members have received digital audio training and are reasonably comfortable assisting patrons. They can also recommend OverDrive titles to patrons if asked. | All staff members have received digital audio training and are comfortable assisting patrons. Staff members recommend OverDrive titles to patrons and suggest they try borrowing library MP3 players. |
Patron Technology Comfort |
Patrons are aware of the library’s digital audio services but unfamiliar with the technology and reluctant to try using it. | Patrons are aware of the library’s digital audio services and take technology-training sessions to learn more about them. | Patrons are aware of the library’s digital audio services and comfortable with the technology involved. They regularly use OverDrive and borrow MP3 players. |
Digital Catalog Class Participation | Most patrons are not aware that the library offers digital catalog classes and attendance is limited, less than 3 patrons per session. | The marketing campaign raises awareness of both digital audio services and the digital catalog classes. Attendance is between 4 to 7 patrons per session. | Most patrons are aware that the library offers digital catalog classes and attendance is strong, usually more than 8 patrons per session. |
Increase in New Users | There is no increase in new users from one year to another. | There is a slight increase in new users from one year to another (less than 20%) | There is a noticeable increase in new users from one year to another (more than 20%) |
Patron Satisfaction/View Library as hi-tech | Patrons do not view the library as high-tech and possessing the latest technology. They are dissatisfied with its technology services. | Patrons view the library as somewhat high-tech, with some of the latest technology. They are reasonably satisfied with its technology services. | Patrons view the library as high-tech and possessing the latest technology. They are very satisfied with its technology services. |
MP3 Player Circulation | Very few MP3 players are borrowed each month (less than 5), 50% of patrons are aware that the library offers this service. | 5 to 15 MP3 players are borrowed each month, less than 90% of patrons are aware that the library offers this service. | All 20 MP3 players are borrowed each month and over 90% of patrons are aware that the library offers this service. |
Download Station Traffic | Very few patrons use the download station (less than 5 per week). Most of them are unaware that it exists. | Some patrons use the download station (more than 5 per week). Some of them are aware that it exists. New signs are posted to direct their attention to it. | Many patrons use the download station (more than 10 per week). All of them are aware that it exists. |