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Library Feedback - iSchool Student - Jackie Allred and Jennifer Recht

  In Need of Improvement Acceptable Ideal
Outcome 1: Students will participate in feedback events and the feedback news hub on a regular basis.  0-4 responses per week
No attendees at feedback events
5-9 responses per week
Less than 5 total attendees at feedback events
10 responses per week
5 or more total attendees at feedback events
Outcome 2: Librarians will ask students for their thoughts and opinions during everyday transactions on a regular basis.  Feedback is not useful; suggestions are not implemented 1-4 useful suggestions per week
1 suggestion implemented per semester
5 useful suggestions per week, 1 suggestion implemented per month
Outcome 3: Librarian will respond to student comments in a welcoming and interested manner.  Library personnel will ask students their opinion on an aspect of the library during less that 10% of all transactions. Library personnel will ask students their opinion on an aspect of the library during at least 10% of all transactions. Library personnel will ask students their opinion on an aspect of the library during at least 25% of all transactions.
Outcome 4: Library personnel will be more welcoming Library personnel are welcoming less that 75% of the time Library personnel are welcoming 75% of the time Library personnel are welcoming 100% of the time
Outcome 5: Students will give spontaneous feedback to library personnel during everyday transactions such as reference and circulation.  Students will give spontaneous feedback during less than 10% of reference and circulation transactions Students will give spontaneous feedback during 10% of reference and circulation transactions Students will give spontaneous feedback during 25% of reference and circulation transactions
Outcome 6: Library staff will report a better understanding of student needs after the feedback program begins. Library personnel will report that their understanding of students needs has decreased more than 25% of the time, and that their understanding has increased less than 25% of the time Library personnel will report that their understanding of students needs has decreased less than 25% of the time, and that their understanding has increased more than 25% of the time Library personnel will report that their understanding of students needs has decreased less than 15% of the time, and that their understanding has increased more than 50% of the time
Outcome 7: Students will report seeing positive changes in the library after the feedback program begins. Students will report seeing negative changes in the library more than 25% of the time, and positive changes less than 25% of the time Students will report seeing negative changes in the library less than 25% of the time, and positive changes more than 25% of the time Students will report seeing negative changes in the library less than 15% of the time, and positive changes more than 50% of the time
Outcome 8: Students will state that they feel more connected to the library after the feedback program begins. Students will state that they feel less connected to the library more than 25% of the time, and more connected less than 25% of the time Students will state that they feel less connected to the library less than 25% of the time, and more connected more than 25% of the time Students will state that they feel less connected to the library less than 15% of the time, and more connected more than 50% of the time