Indicator
|
Poor |
Adequate |
Successful |
Data Source |
Use of web based library services |
Service usage decreases steadily after site launch. |
Service usage remains flat after site launch. |
Sustained increase in service usage after site launch.
|
Service usage statistics |
Accessibility of electronic resources |
Users are observed to have difficulty accessing electronic resources on new site. |
Users are observed to have little difficulty accessing electronic resources on new site.
|
Users are observed to access electronic resources quickly and efficiently on new site. |
Participant Observations |
Accessibility of info about the library itself |
Users report having difficulty accessing information about the library itself on new site. |
Users report having little difficulty accessing information about the library itself on new site.
|
Users report access to information about the library itself is quick and easy on new site. |
Survey |
Staff referring patrons to website |
Reference and Circ Staff do not refer patrons to the new site. |
Reference and Circ Staff sometimes refer patrons to the new site.
|
Reference and Circ Staff constantly refer patrons to the new site. |
Diary Study |
Staff unencumbered by new CMS responsibilities |
Staff report dissatisfaction with the CMS. |
Staff report feeling indifferent about the CMS.
|
Staff report feeling empowered by the CMS. |
Survey |