Aquabrowser - iSchool Student - Jocelyn Clark

Indicators	Needs Work	Beginning	Developing	Exemplary	Data Source
User Satisfaction	User reports of dissatisfaction increase.	Users report they are pleased but still uncomfortable with the new interface.	Users report they are comfortable with the new interface.	Users report they are very pleased with the new interface.	User Feedback
Electronic Database Usage	Usage decreases	Usage remains the same	Usage slightly increases	Usage greatly increases	Usage statistics
Transfer/Hold requests	Usage decreases	Usage remains the same	Usage slightly increases	Usage greatly increases	Usage statistics
Aquabrowser Usage	Limited to no Usage	Usage slightly increases	Usage moderately increases	Usage greatly increases	Usage statistics
User Technical Assistance	Requests for help with catalog greatly increase	Patrons request help with new catalog rather than use the old interface.	Compared to before implementation, requests for assistance have decreased	Requests for technical assistance greatly decrease and most requests are for advanced searches	Staff Feedback
Number of Patrons Accessing off-site	Decreases	Remains the same	Slight Increase	Large Increase	Usage Statistics
Internal Technical Support	High level of technical services required	Moderate Level of services required	Low level of services required	Minimal technical services required beyond maintenance	Systems administration staff feedback