Indicators | Beginning | Developing | Exemplary | Data Source |
---|---|---|---|---|
Transactions | 25 or so chats per month | 50 chats per month | 80 chats per month | Transcipts |
Technology | Less than 25% disconnection/tech issues | Less than 15% disconnection/tech issues | Less than 5% disconnection/tech issues | Transcripts |
User Satisfaction | Mostly negative responses | Neutral or unphased responses | Mostly positive responses | Survey/Transcripts |
Awareness | Less than 50% of students are aware of the service | Less than 75% of students are aware of the service | More than 80% of students are aware fo the service | Survey |
Average Usage | Students never use the service | Students ask 1 questions a month | Students ask at least 1 question a week | Survey/Transcripts |
Screen Sharing | Students never use the service | Students ask to try the service now and then | Students ask to use the service at each session | Transcripts |