Indicators | Beginning | Developing | Exemplary | Data Source |
---|---|---|---|---|
Usability | Requesting 1 item from 1 other campus library (minimum 20 minutes saved); 0% to 60% of requests are proper requests (non-law library materials, items not already checked out, etc.) | Requesting multiple items from 1 other campus library (minimum 20 minutes saved for first item plus 3 minutes for each additional item); 60% - 90% of requests are proper requests | Requesting multiple items from multiple campus libraries - 20 minutes saved for first item per campus library plus 3 minutes for each additional item per library; More than 90% of requests are proper requests |
Knowledge Tracker Software Reports; Staff Observation |
Repeat Users | Less than 10% repeat users within 2 months | 10 - 30% repeat users within 2 months | 30% or more repeat users within 2 months | Knowledge Tracker Software Reports |
Service Awareness | Known by less than 10% of law library users (primarily the specifically targeted users) | Known by 10 - 75% of law library users | Known by more than 75% of law library users | Survey |
Service Delivery | Paged Items returned within 2 business days and user notified by email | Paged Items returned within 1 business day and user notified by email | Paged Items returned same business day and user notified by email | Knowledge Tracker Software Reports |
User Satisfaction | Positive feedback from less than 20% of users | Positive feedback from 20% - 50% of users; users prefer paging material over accessing material digitally or personally retrieving material | Positive feedback from greater than 50% of users; users page materials for course work and pleasure reading | User Feedback; Survey; Staff Observation |
Participation | Less than 10% of law library population using the paging service; Less than 5% of users have used multiple services (Scan and Delivery, ILL) | 10% - 40% of law library population using the service; 5% to 20% of users have used multiple services | More than 40% of law library population using the service; More than 20% of users have used multiple services |
Knowledge Tracker Software Reports; Staff Generated Reports |