Number of reference transactions at the both reference locations remains at current levels.
No notable grown among target groups.
|Marginal increase in the number of reference transactions. Some growth among target groups.||10% percent improvement over present levels. Increase in use among target groups.||Usage Statistics|
|Question Content||Mostly directional questions about the library, with few reference questions.||Mostly quick reference questions with some specific science questions.||Mostly Science questions, with some general and quick reference questions, little in the way of directional questions.||Reference Log|
|Interest level at the library||Potential Patrons unsure about the purpose or disinterested in reference help.||Minimal interest in why reference librarians are doing at the library, but few reference questions asked.||Patrons appreciate the new location and like the service, find it convenient and helpful. Repeat customers and word of mouth draw new patrons.||Feedback.|
|Staff Satisfaction/Morale||Overworked and demoralized. Librarians are unsure whether the project is worth the effort. Staff struggles to balance work load with extra reference hours.||Tentative optimism. Librarians work to adjust to new location, make new contacts. Some transactions||Committed and motivated, Librarians show a high level of professionalism at the desk while juggling their office work at the library||Feedback at the team meetings.|
|College Staff||College Staff access Reference resources, mediating for Faculty, but do not use the reference desk.||College Staff tentatively approach the library location, express interest in the service.||Reference Librarians are aware of the information needs of College Staff and tailor resources specifically for their use.||Focus groups, Informal interactions with Reference Librarians.|
|Awareness of Reference Resources||Students, Faculty and College staff unaware of the library’s Reference Resources||Students, Faculty and College staff can identify some reference resources (databases, journal collections).||Students, Faculty and College Staff can articulate how reference librarian can help them.||Interviews, Surveys, Focus Groups|
|Faculty Contact||Faculty stop by the library Reference location out of curiosity||Faculty stop by the library Reference desk to ask about library resources or ask a reference question||Faculty invites reference librarians to collaborate and commit to referring students that need reference help.||Usage Statistics|
|Student Behavior||Students do not seek reference help.||Students seek help only after failing to find what they need on their own.||Students seek reference help at the start of their writing process||Interviews, Student feedback|